An angry customer shouting at the customer service representative.
A disgruntled employee tendering her resignation.
A project slipping its timeline.
Product quality going down as a trend.
Employees feeling stifled while trying to express creativity and innovation.
………..and so on.
The question to always ask ourselves is – Does these things really matter to us? Do they bother us? Are they resulting in sleepless nights for me?
Once the awareness dawns, solution will also emerge. You will start asking the right questions to the right people. But, the first and the foundational step needs to be taken……..always.