The quest for creating customer delight is far more difficult than we think and often gets reduced to superficial talks only.
Innovation
Does it spellbound you?
An essential criterion behind your product or service design
Does it really matter
We are surrounded by clues – clues to impending disasters. Do they really matter to us? Well they should.
Driving innovation – Productive Failure
The concept of ‘productive failure’ can boost innovation in your company
Innovation is no longer a choice
Innovation is no longer a choice for organizations. Prepare for it before it’s too late.